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How Book Relates to Service I teach an email class at Rondo and would like to enhance the curriculum with additional material and research from experts in this field This book also has excellent updated information taking into account mobile devices and how they have impacted email reading and composing.Email is pretty much unavoidable in today s workplace might as well master it early I personally field 50 100 emails a week which is low comparatively from work, school and personal contact How Book Relates to Service I teach an email class at Rondo and would like to enhance the curriculum with additional material and research from experts in this field This book also has excellent updated information taking into account mobile devices and how they have impacted email reading and composing.Email is pretty much unavoidable in today s workplace might as well master it early I personally field 50 100 emails a week which is low comparatively from work, school and personal contacts which can be stressful and unmanageable at times Sadly, very few ever receive any standardized instruction on email techniques and strategies even though it is such an important means of communication in today s workplace environment Most email skills are learned from experience and writing lots of bad emails Tips from this book can increase email efficiency and etiquette, helping me and my students avoid unnecessary emails.A few points in this book about tone, use of exclamation points and spelling grammar will be particularly helpful for the community I serve, for much of whom English is a second language.Facts Information Learned from BookOffice workers spend 25 percent of their day on email p 9 If you receive or send 100 emails a day average for white collar worker is 140 per day , that comes to 30,000 a year p 12 The first versions of email were created by the government in the 1960s Specifically, the Defense Department s project entitled DARPA connected UCLA to Stanford in 1969 p 22 It did not take off until America Online was able to deliver their service for computer novices in the 1980s.Keep paragraphs short Every time you change a subject, create a new line This is especially important with many people checking email on handheld devices p 132.Use please and thank you carefully so as not to come off as insulting Would you please remember to cc me whenever you email volunteers Exclamation points can instantly infuse electronic communication with human warmthThanks..the exclamation point is a lazy but effective way to combat email s essential lack of tone p 137.How Book can be Applied to ServiceMaterial from book can be used to createin depth handouts regarding the following subjects To , Cc, Bcc and Subject lines in every email Chapter 2 Eleven Most Common Email Attachments p 91 Two main thoughts on organizing and dealing with email p 231 clean and messy desk approaches.TImes you shouldn t email p 243 when you are right, wrong, angry, stalling, drunk, when it is 4 a.m., when you are gossiping, when you see Re s building up, when you are bored, when the exchange is overBlurring differences between email, texting and IMing p 45 Good email closings p 108 bestbest wishesregardssincerelycordially There s a lot here that s obvious and meant for an audience who are not in their 20s and haven t worked long in white collar jobs where email is used on a constant basis That said, it did offer some helpful tips that I used shortly after reading the book The best example was how the word please can easily be misconstrued and convey a frosty tone of impatience What this book has going for it is its small size it would seem pointless to be carrying a giant hardcover around about a system tha There s a lot here that s obvious and meant for an audience who are not in their 20s and haven t worked long in white collar jobs where email is used on a constant basis That said, it did offer some helpful tips that I used shortly after reading the book The best example was how the word please can easily be misconstrued and convey a frosty tone of impatience What this book has going for it is its small size it would seem pointless to be carrying a giant hardcover around about a system that makes paper obsolete , its conciseness, and its colorful page layout that blends in the style of a power point presentation with less bullet points andcornflower blue text boxes Wow, I wish my boss would read this book The most comforting part for me and my overflowing inbox was when the authors said while email has speeded up the world, our correspondence patterns remain the same Physicist Alberto Laszlo Barabasi came to this conclusion when he compared the time it took Darwin and Einstein to reply to letters with the time it takes email users to reply to their messages The famous letter writers and the emailers he studied answered an equal percentage of letters Wow, I wish my boss would read this book The most comforting part for me and my overflowing inbox was when the authors said while email has speeded up the world, our correspondence patterns remain the same Physicist Alberto Laszlo Barabasi came to this conclusion when he compared the time it took Darwin and Einstein to reply to letters with the time it takes email users to reply to their messages The famous letter writers and the emailers he studied answered an equal percentage of letters or emails quickly, an equal percentage of letters or emails slowly, and an equal percentage not at all I feel that I generally have a pretty decent level of common sense and an ability to express myself well through the written word even through this difficult medium As most of the people I correspond with through business are speakers of English as a second language, I find accuracy to be evenimportant So although I didn t get a lot out of this other than a sort of pat on the back feeling, I think it could be a very helpful reference for some Originally posted on Sarahsbookshelf.com I m in the process of preparing a workshop on using email with some folks at a local library We have our provider picked out and I ve mapped out all the steps to get them from point A to point B in that program, but I started thinking about what came after those technical steps were finished Some research within my consortium pointed me to this book, written by David Shipley and Will Schwalbe Although it s a little dated now, many of the key points are Originally posted on Sarahsbookshelf.com I m in the process of preparing a workshop on using email with some folks at a local library We have our provider picked out and I ve mapped out all the steps to get them from point A to point B in that program, but I started thinking about what came after those technical steps were finished Some research within my consortium pointed me to this book, written by David Shipley and Will Schwalbe Although it s a little dated now, many of the key points are definitely useful today Concepts like Should you be sending this by email, or would a phone call beappropriate Tone, language, and grammar usage TimingThese are not new concepts by any means, but in a world where we are often bombarded with emails, texts, and tweets, this book can help readers navigate some of the grayer areas It s a very quick read and has some great real examples to help drive many of the points home This book has been recommended to me by many people that I respect This is the abridged version and has hit on very useful information that will greatly improve the email culture I am immersed in, including my own approach to email I am disappointed in myself for getting this version I have a feeling there is a section in the unabridged version on how to organize and become efficient with incoming email, so now I am going to to have to get my hands the unabridgedeventually. This book goes into exhaustive detail all the does and don ts about email, its proper usage and its place in the modern world It didn t cause the destruction of the handwritten letter that was done by the telephone and it can be a power tool when properly utilized The two authors go into this along with instructions about sending email correctly who hasn t sent an email to the wrong person or hasn t quite mastered the blind email sending and when not to use it A handy home guide, this This book goes into exhaustive detail all the does and don ts about email, its proper usage and its place in the modern world It didn t cause the destruction of the handwritten letter that was done by the telephone and it can be a power tool when properly utilized The two authors go into this along with instructions about sending email correctly who hasn t sent an email to the wrong person or hasn t quite mastered the blind email sending and when not to use it A handy home guide, this version features an attractive silvery cover that screams ultramodern chic You d think a book on email would be shorter, but this is a thorough look at emailing even though it is a bit aged A good resource and something I could see being used in staff meetings or to address email policies that are rarely discussed. Great book on the common mistakes we make with the world of email Excellent read for those in the business world and even those that email so everyone to learn how to do this properly. This book would be better suited as an article It was well written, but the majority of the information was too obvious. `Free Pdf ⇤ Send: The Essential Guide to Email for Office and Home ☉ When should you email, and when should you call, fax, or just show up What is the crucial and most often overlooked line in an email What is the best strategy when you send in anger or error a potentially career ending electronic bombshell Enter Send Whether you email just a little or never stop, here, at last, is an authoritative and delightful audiobook that shows how to write the perfect email anywhere Send also points out the numerous but not always obvious times when email can be the worst option and might land you in hot water or even jail The secret is, of course, to think before you click Send is nothing short of a survival guide for the digital age wise, brimming with good humor, and filled with helpful lessons from the authors own email experiences and mistakes In short absolutely e ssential